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If a credit card refund is issued, allow an additional 2 to 4 business days for the credit to post to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies.Lumens offers free ground shipping (UPS or FedEx ground) on orders over $99 that ship within the contiguous United States. Please allow up to 10 to 14 business days from the date we receive your package,for your credit to be issued. This does not include damaged or defective items, or an item that was misrepresented on our website.Ĭredit will be issued for the original amount paid on the merchandise returned, excluding any shipping and/or restocking fees.

Returned merchandise is subject to a 15% restocking fee. Failure to do so may delay or prevent any credit from being issued. It is your responsibility to provide us with the tracking number of your return shipment. Please check with your carrier regarding any shipping insurance they may offer. Postal Service) may not be accepted.Īny damage incurred while shipping a returned item is your responsibility. Returns shipped by any other carrier (including U.S. Returns must be shipped via FedEx or UPS. Please note: coloring may differ due to variances in computer screens and will not fall under this policy. If you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping. In most cases you are responsible for all return shipping fees. These items are non-returnable and cannot be cancelled once the order has been placed. We sell products from some manufacturers that are custom made or built-to-order. If an item is received back damaged, or showing to have been previously installed, credit will not be issued. Returns received beyond 30 days of authorization will be refused and no credit will be issued. Once you receive authorization to return, you may return the product at your expense within 30 days of receipt. It may take up to 2 - 5 business days from the time you contact us requesting to return an item, until you receive your return authorization number.

Please note, that as we offer free shipping on all orders above $75, if your return lowers the original order price to below $75, the standard $7.95 shipping fee will be applied to your original order when your credit is issued. Return or damage requests beyond 30 days of receipt will not be honored.Īny shipping fees (including, but not limited to, standard shipping fees, expedited shipping fees, international shipping fees, shipping to HI or AK) are non-refundable. If you receive an item that arrived damaged, please contact us within 7 days to arrange for a replacement. Items that have been installed, used, worn, or modified in any way cannot be returned. All products must be in their original manufacturer packaging, in new condition, and must have all original labels/tags attached to it. For return shipping/restocking fee information please see below.Īll returned merchandise requests must be initiated within 30 days upon receipt of the item. Returns without a valid return authorization will be refused and no credit will be issued. Please contact us via email at or by phone at 80 to obtain return authorization. If you need to return a product, our Customer Service professionals are ready to assist you.

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